Provider of recyclables, organics and garbage collection services.

Terms and Conditions

Livermore Sanitation General Information, Terms, and Conditions:

 

BILLING INFORMATION – Terms are net payable upon receipt of invoice. After 60 days past due, balances are subject to a late fee. Late fees will continue to be assessed after each subsequent 30 days of non-payment. There will be a service charge if your check is returned from the bank.

 

BILLING DISPUTES – Any billing disputes must be reported to Customer Service within 30-days of receipt of this invoice. If we are not contacted within 30-days of this invoice, all charges will be assumed accurate.

 

TRANSFERRED CHARGES – If service is transferred from one property to another and the final bill remains unpaid after the due date, any outstanding balance and/or deposit will be transferred to the new account.

 

DEPOSITS – Deposits are required for new accounts, delinquent accounts, or returned checks. Deposit refunds may be applied to any outstanding debts owed to Livermore Sanitation, Inc. by the customer.

 

COLLECTION POLICY – If a Single Family or Multi-Family customer does not pay its bill within 60 days from the invoice date, service may be reduced to a minimum service level set by the City of Livermore: 20-gallon solid waste cart for single family homes and 96-gallon solid waste cart (per 4 living units) for Multi-family customers. Service will also be discontinued for recycling and organics containers and on-call clean up services. If a Commercial customer does not pay its bill within 60 days from the invoice date, service may be reduced to a minimum service level set by the City of Livermore: one 20-gallon solid waste cart with weekly service and service will be discontinued for recycling and organics containers. If services are reduced twice in a 12-month period, a restart fee will be required to resume recyclables and/or organic collections. Customer accounts that remain unpaid for a total of one year are then assigned to the City of Livermore. The City of Livermore will then initiate any collection procedures authorized by Government Code Section 39577 including but not limited to submission to credit bureaus and property lien.

 

MANDATORY RECYCLING – Alameda County’s Mandatory Recycling Ordinance requires recycling & composting! Businesses and some Multi-Family sites must sort recyclables and organics from the garbage. Learn more by visiting RecyclingRulesAC.org.

 

SERVICE CANCELLATIONS – Service cancellation must be made in writing either by mail, fax, or in person. Verbal cancellations will not be accepted. Cancellations will not be made retroactively. It is the customer’s responsibility to end services with Livermore Sanitation, and all services are due and payable until a Stop Service form is completed (including proof of sale and/or relocation).

 

SERVICE MODIFICATIONS – Increases or decreases in service must be made in writing either by mail, fax, or in-person. Verbal requests will not be accepted. All changes will be assigned a confirmation number upon completion and this will be communicated to the customer. It is the customer’s responsibility to ensure that their request was received and processed.

Holiday Schedule – Livermore Sanitation works all holidays with the exception of Thanksgiving, Christmas, and New Year’s Day. If one of these holidays fall on a midweek day, that day’s collection will be one day late, as will the remainder of the service days that week. (Note: if your regularly scheduled pick up day is Friday, we will conduct your pick up on Saturday.)

 

PLEASE NOTE:

  • The property owner is ultimately responsible for any charges on account.
  • Prorated service will be calculated daily.
  • Please do not send service correspondence with your payment. Instead, please send correspondence in a separate envelope.
  • Please notify us within 24-hours if any pick-up has been missed.
  • Next-day pick up requests must be phoned in by 2:00 pm the day before pick-up.
  • Debris box service requests should be made 48-hours before service is to be performed to ensure proper scheduling.
  • Other than normal wear and tear, customers will be held responsible for damages to the containers including replacement carts. It is the customer’s responsibility to keep carts/bins clean. Applicable rates apply for cleaning or replacement of a cart/bin due to garbage/bad odors.

 

Avoid these prohibited Items – Carts/containers that are too heavy to safely pick up will not be serviced. Customer is responsible for not exceeding manufacturer weight limits and not placing prohibited items in cart/container, such as the hazardous waste items listed: Tires, Medical Waste, Pesticides, Solvents, Fertilizer, Thinners, Electronics, Cleaners, Oil, Fluorescent tubes, Paint, Appliances. Absolutely no hazardous waste of any kind will be accepted.

 

-If a cart/container cannot be serviced due to excessive weight, the customer is responsible for correcting the load. Special containers are available for dirt, rock, concrete and other exceptionally heavy materials commonly used in construction and demolition.

 

-Recycling containers may only contain material accepted in our program and must remain free of non-recyclable waste. It is the responsibility of the customer to remove all non-recyclable waste before service. If the customer requests the blue recycling container to be emptied as refuse, the applicable refuse rate will apply.

 

For additional questions, or to ask about current rates and fees, please contact us here.

 

REV 2_2021